When you receive the item, please check if the item is different from the one you ordered or if the item is missing.

[About initial defects]

We have taken all possible measures, but if the product is damaged or defective, we will accept returns or exchanges. In that case, we will bear the return shipping fee.

Please be sure to contact us by email within 7 days after receiving the item.

We apologize for the inconvenience, but please attach a photo of the damaged or defective part and specify the situation in as much detail as possible.

Until you confirm that the product is not defective, you will not discard the package packed here, but repack it and send it.

(If it is difficult, please contact us)

We will respond as soon as possible, but please note that it may not be possible to replace it immediately depending on the stock status.

Regarding refunds in the case of returned goods due to defective products, we will promptly refund to the specified account.

Please note that we cannot accept returns or exchanges for more than 8 days after delivery.

[Cancellation / Return / Exchange due to customer's convenience]

A type

Please note that we cannot accept any returns or exchanges after the product has been shipped due to customer's convenience (other than initial defects and misdelivery).

"Cooling-off" is a system applied to door-to-door sales.

Cooling-off is not required for mail-order sales.

This online shopping is not covered by the cooling-off system because it is a mail-order sale that is accessed by customers. Please note.

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